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To Go Associate
2 months ago
As a To Go Associate at Food Lion, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers. Your primary responsibility will be to assist customers with their orders, provide accurate and friendly service, and maintain a clean and organized store environment.
Key Responsibilities- Provide fast, easy, and flexible service to customers, adhering to Food Lion's customer service standards.
- Assist the To Go Lead in maintaining store standards and ensuring compliance with company policies and procedures.
- Maximize sales through excellent customer service and effective communication.
- Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy.
- Ability to shop multiple customer orders using designated tools and equipment.
- Recognize and differentiate between various types of produce, including differences between varieties of similar products.
- Substitute items when requested and scan, bag, and label purchases efficiently and accurately.
- Verify customer IDs and observe store policies related to the sale of alcoholic beverages.
- Assist customers picking up orders and complete Accountability Forms from start to finish.
- Be courteous and helpful to other associates, adhering to the Food Lion dress code and maintaining a neat and clean appearance.
- Control store expenses through proper use of supplies and adhere to all company guidelines, policies, and standard practices.
- Observe and correct unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required for the To-Go area and equipment.
- Successfully complete Computer-Based Training (CBT) and Training Aid courses.
- Perform all other duties as assigned and meet the physical requirements of the position, with or without reasonable accommodations.
- High school graduate or equivalent preferred.
- Good interpersonal, communication, and customer service skills.
- Desire to work in a team environment.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Must meet minimum age requirements, when applicable, to perform specific job functions.
- Ability to use computers, smart devices, and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Stand 100% of the time with frequently walking short distances.
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather.
- Have sufficient visual ability to check ID cards.
