Customer Service Representative

1 day ago


Apollo Beach, Florida, United States Family Dollar Full time
Job Summary

Family Dollar is seeking a Customer Service Representative to provide exceptional service to our customers. As a key member of our store team, you will be responsible for creating a positive shopping experience for our customers.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with selection of merchandise, complete transactions, and answer questions regarding the store and merchandise.
  • Maintain a clean, well-stocked store for customers during their shopping experience.
  • Help in the unloading of merchandise from delivery trucks, organize merchandise, and transport merchandise from stockroom to sales floor.
  • Independently stock shelves and recover merchandise in the store.
  • Accurately handle customer funds and process transactions using the POS system.
  • Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
Requirements
  • Prefer completion of high school or equivalent.
  • Ability to follow directives and interpret retail operational documents as assigned.
  • Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
  • Ability to regularly lift up to 40lbs. (and occasionally, up to 55lbs.) from floor level to above shoulder height.
  • Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.



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