Retail Associate

3 weeks ago


Temple, Pennsylvania, United States Sam's Club Full time
Member Experience Specialist Role Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. In this role, you will play a critical part in shaping the shopping experience for our members by providing exceptional service and support.

Key Responsibilities:
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits:
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits including medical, vision, and dental coverage
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Requirements:
  • Customer Service experience
  • Retail experience including operating cash register
  • Working with mobile retail applications

Location:
5314 ALLENTOWN PIKE, TEMPLE, PA, United States of America

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