Mobile Associate, Store-in-Store Expert

2 days ago

Temple, Pennsylvania, United States T-Mobile Full time

About the Job

At T-Mobile, we invest in our team members to help them succeed. As a Mobile Associate, you will be an integral part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. You will be an ambassador who creates energy and excitement around our products and services, engaging with customers and building meaningful relationships.

Key Responsibilities

  • Proactively engage with customers in a highly-traffic retail environment, using digital tools to communicate effectively and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving your skills to provide the best possible experience for customers.
  • Partner with nearby store locations to properly onboard customers, carrying keys to the kiosk cabinets, locking and securing kiosk and assets, and reporting any lost keys or assets to your manager.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and providing exceptional service to exceed customer expectations.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Benefits
At T-Mobile, our benefits exemplify the spirit of One Team. We offer a competitive base salary and compensation package, including a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer medical, dental, and vision insurance, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Career Growth
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth—and we applaud it.

Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

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