Patient Service Representative

4 weeks ago


Kingston, New York, United States WMCHealth Full time
Job Summary

A Patient Service Representative is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team setting.

Key Responsibilities
  • Greet patients and families, verify appointment information, and notify nursing staff as needed.
  • Register new patients, update demographic and clinical information, and scan completed forms and identification into patient documents.
  • Schedule appointments, answer phone calls, and make outbound calls to gather information and route appropriately.
  • Initiate and verify patient referrals, insurance authorizations, and pre-certifications.
  • Accept payments, issue receipts, and reconcile cash drawers daily.
  • Monitor patient flow, communicate with patients and families, and provide assistance as needed.
  • Provide translation services for non-English speaking patients and families.
  • Create correspondence to patients who failed to keep appointments.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
Requirements
  • Minimum of one year of customer service and/or medical office experience.
  • High school diploma or equivalent required; associate's degree from an accredited institution preferred.
  • Bilingual (English/Spanish) candidates preferred, but not required.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
About Us

NorthEast Provider Solutions Inc. is a leading healthcare provider dedicated to delivering high-quality patient care and exceptional service. We offer a comprehensive compensation and benefits package, including health insurance, dental, vision, retirement savings plan, flexible savings account, paid time off, holidays, and tuition reimbursement.



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