Patient Service Representative
3 weeks ago
A Patient Service Representative is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a team.
Key Responsibilities- Greet patients and families, verify appointment information, and notify nursing staff as needed.
- Register new patients, update demographic and clinical information, and scan completed forms and identification into patient documents.
- Schedule appointments, answer phone calls, and make outbound calls to gather information and route appropriately.
- Initiate and verify patient referrals, insurance authorizations, and pre-certifications.
- Accept payments, issue receipts, and reconcile cash drawers daily.
- Monitor patient flow, communicate with patients, and provide assistance as needed.
- Provide translation services for non-English speaking patients and families.
- Create correspondence to patients who failed to keep appointments.
- Perform general office duties, including document preparation, scanning, mailing, and filing.
- Minimum of one year of customer service and/or medical office experience.
- High school diploma or equivalent required; associate's degree from an accredited institution preferred.
- Bilingual (English/Spanish) candidates preferred, but not required.
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
NorthEast Provider Solutions Inc. is a leading healthcare provider dedicated to delivering exceptional patient care and administrative support. We offer a comprehensive compensation and benefits package, including health insurance, dental, vision, retirement savings plan, flexible savings account, paid time off, holidays, and tuition reimbursement.
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