Customer Care Representative

4 days ago


Woodbridge, Virginia, United States Ourisman Chrysler Dodge Jeep Ram of Woodbridge Full time

Company Overview

Ourisman Automotive Group is a leading dealership group in the region, committed to providing exceptional customer service and quality vehicles. We are proud to be a part of the community and strive to make a positive impact through our business practices.

Job Summary

We are seeking a Service Advisor to join our team, responsible for providing top-notch customer service and ensuring seamless communication between customers and our service technicians. The ideal candidate will have previous experience in the automotive industry and possess excellent communication and organizational skills.

Duties and Responsibilities

  • Greet customers and assess their vehicle service needs in a friendly and professional manner.
  • Schedule appointments and communicate work orders to technicians.
  • Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
  • Provide accurate cost estimates and obtain customer authorization before initiating repairs.
  • Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
  • Maintain detailed records of all customer interactions, services performed, and parts used.

Salary and Benefits

The annual salary for this position is $55,000, plus benefits including health, dental, and vision insurance, life insurance options, short-term and long-term disability insurance, 401(k) plan with company match, paid time off, and holiday leave.

We are an equal opportunity employer and welcome applications from diverse candidates.



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