Regional Account Manager

2 hours ago


Brentwood, Tennessee, United States Universal Health Services Full time
Job Summary

We are seeking a highly skilled Regional Account Manager - Patriot Support to join our team at Universal Health Services. This role will represent the product line of Patriot Support programs and act as the point of contact for referrals from key accounts on behalf of all UHS Patriot Support designated facilities in the assigned region.

Key Responsibilities
  • Travel to military bases to meet with key stakeholders and discuss our products.
  • Act as a conduit for communication between base command, mental health/medical command, and treating facility for all ADSM treatment episodes.
  • Coordinate command visitation in conjunction with Program Managers to ensure access to ADSM per the request of command.
  • Assist in coordinating travel as requested by command once an ADSM is accepted for treatment at the facility.
  • Conduct service recovery as necessary with command, ADSM family members, and DHA case managers.
  • Create brand trust with DHA case managers to ensure UHS Patriot Support locations are the provider of choice for all inpatient referrals within the TRICARE network.
  • Provide Military Culture training for Patriot Support staff at assigned UHS facilities.
  • Continuously conduct needs assessment to ensure UHS is meeting the needs of active-duty service members and families.
  • Attend key meetings and conferences related to the military.
  • Collaborate closely with leadership at Patriot Support locations - current and future - to ensure core standards are being maintained.
  • Contribute to the development of a national database by entering all contacts into the database.
  • Work with business development and product to discover new locations for identification of new programs and services that can be developed based on customer need or gaps in services.
  • Collaborate with the National Call center via daily communication regarding incoming referrals, assistance to coordinate admissions for referrals, and new sources requiring immediate follow-up.
  • Provide ownership of development, execution, and results of the strategic plan for military program growth across the division.
Requirements
  • Bachelor's degree required. Extensive military experience service of 8-10 years or more may be considered in lieu of degree requirement.
  • Minimum of 3-5 years experience working with military staff and treatment facilities.
  • Excellent written and verbal communication. Independent, motivated, and results-oriented.
Travel Requirements

70-85%



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