Housekeeping Attendant

1 week ago


Chicago, Illinois, United States Onni Group Full time

Room Attendant

Job Category: Room Attendants

Requisition Number: ROOMA01516

Company Overview:

Onni Group has been dedicated to constructing vibrant communities for over fifty years. Our achievements stem from our unwavering commitment to our workforce and partners, alongside our focus on superior construction quality, innovation, sustainability, and customer satisfaction. Our operations span across North America, with offices in major cities.

Position Overview:

The Room Attendant is responsible for ensuring that guest rooms are maintained to the highest standards of cleanliness and comfort. This role requires a thorough understanding of departmental policies and service procedures.

Key Responsibilities:

  1. Possess comprehensive knowledge of and adhere to all departmental policies and service standards.
  2. Understand the proper maintenance and usage of cleaning equipment, utilizing it only for its intended purpose.
  3. Proactively anticipate guest needs, responding promptly and courteously at all times.
  4. Maintain positive interactions with guests to ensure satisfaction.
  5. Be knowledgeable about all hotel services, features, and local attractions to accurately address guest inquiries.
  6. Effectively resolve guest complaints to ensure a pleasant experience.
  7. Oversee the cleanliness, sanitation, and organization of assigned work areas.
  8. Utilize appropriate cleaning chemicals for various surfaces, in compliance with safety regulations.
  9. Transport cleaning supplies and amenities to designated guest rooms securely.
  10. Provide thorough cleaning services to assigned rooms as per the schedule.
  11. Manage waste disposal by emptying trash containers and replacing soiled linens.
  12. Ensure bathrooms are cleaned and stocked with necessary amenities.
  13. Update the status of cleaned and turned down rooms accurately.
  14. Restock cleaning supplies and maintain the cleanliness of equipment.
  15. Report any maintenance issues or damages to the Supervisor.
  16. Handle lost and found items appropriately.
  17. Perform additional duties as required.

Qualifications:

The ideal candidate will demonstrate attention to detail, speed, and accuracy in their work. They should be able to prioritize tasks effectively, maintain composure under pressure, and follow instructions meticulously. A strong understanding of guest service needs and the ability to work collaboratively within a team are essential. Confidentiality regarding guest information and hotel data must be maintained at all times.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.



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