Tax Resolution Case Manager
7 days ago
Alleviate Tax is a leading tax resolution firm in the United States, dedicated to helping individuals who cannot afford to pay their back taxes in full and have good reason.
Job OverviewWe are seeking a self-motivated and hardworking Resolution Case Manager to join our team. As a key member of our team, you will be responsible for managing a heavy load of clients and their files, communicating with clients and tax professionals, and assisting clients with completing IRS forms.
The ideal candidate will have excellent communication skills, written and verbal, and be proficient in CRM software and computer systems. Additionally, they will be able to work in a fast-paced environment and possess a strong passion for customer service.
This is a full-time position that requires an 8-hour shift, Monday through Friday, from 8:00 AM to 5:00 PM. The salary for this position is $20-$22 per hour, depending on experience, plus bonuses.
Responsibilities- Manage a heavy load of clients and their files, ensuring timely and efficient completion of tasks.
- Communicate with clients and tax professionals via phone and email, providing exceptional customer service.
- Assist clients with completing IRS forms and other necessary documents.
- Grasp and become proficient in IRS and state tax knowledge.
- Ability to work 8-hour shifts, Monday through Friday, from 8:00 AM to 5:00 PM.
- 1+ year of experience in administration, customer service, or financial services (preferred).
- Tax resolution experience is preferred but not required.
- Proficient in CRM software and computer systems.
- Excellent communication skills, written and verbal.
- Medical, dental, and vision benefits after 60 days of employment.
- PTO, holiday pay, and 401(k) matching.
- Growth opportunities and a fun, lively work environment.
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