Service Excellence Specialist

2 weeks ago


Tulsa, Oklahoma, United States MIRATECH Full time
About the Job

We are looking for an experienced Service Excellence Specialist to join our team at MIRATECH. The ideal candidate will have excellent communication skills, strong organizational abilities, and a commitment to accuracy.

Key Responsibilities
  1. Acknowledge and address customer inquiries in a professional manner.
  2. Process customer orders in a timely and efficient manner.
  3. Collaborate with internal teams to ensure seamless order processing.
  4. Develop and maintain accurate records and documentation.
  5. Utilize CRM software to manage customer interactions.
  6. Resolve customer complaints and concerns effectively.
  7. Maintain up-to-date knowledge of products and services offered by MIRATECH.
Requirements
  • Bachelor's degree in a relevant field.
  • At least 2 years of experience in customer-facing roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.


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