Senior Technical Support Specialist
2 weeks ago
Estimated Salary: $60,000 - $80,000 per year
About the PositionIndependent Software is seeking a highly skilled Mid-Level Queue Coordinator to join our team. As a key member of our technical support department, you will provide top-notch assistance and telephonic support to our customers for Remote Monitoring.
This role requires excellent problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment.
Key Responsibilities:- Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
- Conducts site surveys; assesses and documents current site configuration and user requirements.
High School/GED with seven years of experience or equivalent education and experience: Associates degree and five years of experience or Bachelors degree and one year of experience.
Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
What We Offer:At Independent Software, we value our employees and offer a range of benefits, including competitive salary, comprehensive training programs, and opportunities for career advancement.
We are an Equal Opportunity Employer and welcome diverse candidates from all backgrounds.
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