Customer Service Ambassador

6 days ago


Loveland, Colorado, United States Massage Envy Full time
Role Overview

We are seeking a highly skilled Customer Service Ambassador to join our team at Massage Envy Loveland. As a key member of our staff, you will provide exceptional customer service, promote the value of Total Body Care, and support clinic flow.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood.
  • Promote Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Benefits
  • Competitive hourly rate: $14.42-$16.00 per hour (plus unlimited bonuses and commissions).
  • Company contributed medical insurance for full-time team members.
  • Vision, dental, accident, short-term disability, long-term disability, and life insurance available.
  • 401(k) retirement plan for all team members after 6 months of employment.
  • PTO for full-time team members.
  • Employee Referral Bonus Program ($500 per referred MT).
  • Discounted pet insurance through Fetch.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • Employee Assistance Program available.
  • 40% off all products.
  • Long-term career planning and advancement opportunities.
Requirements
  • Must be 18 years or older.
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.


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