Customer Service Ambassador
23 hours ago
Enthusiast Auto Holdings, a renowned manufacturer of aftermarket truck and SUV accessories, is seeking an exceptional customer service representative to join our dynamic team. This is a full-time position offering competitive compensation in the range of $18.00-$20.00 per hour.
Job DescriptionThe ideal candidate will be responsible for providing top-notch customer service, managing phone calls, emails, and chats in a professional and timely manner. Key responsibilities include:
- Serving customers with a best-in-class experience
- Answering and directing phone calls, chats, and emails in a professional and timely manner
- Checking order statuses and providing updates to customers
- Entering orders for customers who prefer not to use our website
- Taking detailed messages for customer service issues or technical support inquiries
- Using communication and organization tools such as Slack and Gmail effectively to coordinate with the team and manage tasks
- Resolving customer order issues (Returns and warranty)
- Order Verification and Payment Support
To excel in this role, you should possess:
- Enthusiasm and profound knowledge of the off-roading and overlanding marketplace
- A customer-oriented approach with the ability to handle stressful situations calmly and professionally
- High school diploma or equivalent; further education or certification is a plus
- Proven work experience as a prior customer service agent, front office representative, or similar role
- Strong communication and interpersonal skills
- Proficiency in Microsoft or Google Office Suite and ability to quickly learn new software
- Excellent organizational skills with the ability to multitask
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Service Ambassador
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