Customer Service Ambassador

23 hours ago


Loveland, Colorado, United States Enthusiast Auto Holdings Full time

Enthusiast Auto Holdings, a renowned manufacturer of aftermarket truck and SUV accessories, is seeking an exceptional customer service representative to join our dynamic team. This is a full-time position offering competitive compensation in the range of $18.00-$20.00 per hour.

Job Description

The ideal candidate will be responsible for providing top-notch customer service, managing phone calls, emails, and chats in a professional and timely manner. Key responsibilities include:

  • Serving customers with a best-in-class experience
  • Answering and directing phone calls, chats, and emails in a professional and timely manner
  • Checking order statuses and providing updates to customers
  • Entering orders for customers who prefer not to use our website
  • Taking detailed messages for customer service issues or technical support inquiries
  • Using communication and organization tools such as Slack and Gmail effectively to coordinate with the team and manage tasks
  • Resolving customer order issues (Returns and warranty)
  • Order Verification and Payment Support
Requirements

To excel in this role, you should possess:

  • Enthusiasm and profound knowledge of the off-roading and overlanding marketplace
  • A customer-oriented approach with the ability to handle stressful situations calmly and professionally
  • High school diploma or equivalent; further education or certification is a plus
  • Proven work experience as a prior customer service agent, front office representative, or similar role
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft or Google Office Suite and ability to quickly learn new software
  • Excellent organizational skills with the ability to multitask


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