Production Stability Manager

2 weeks ago


Chicago, Illinois, United States Info Way Solutions Full time
Job Summary

We are looking for a highly skilled Production Stability Manager to join our team at Info Way Solutions. As a key member of our IT department, you will be responsible for ensuring the stability and reliability of our production environment.

In this role, you will work closely with our development and support teams to implement business solutions through agile practices and manage production issues. You will also collaborate with technology teams to evaluate and recommend techniques, practices, or technologies that would enhance business needs.

Key Responsibilities:

• Lead production stability effort by preventing production issues and improving production stability

• Define and enforce Service Level Objectives (SLOs) and Agreements (SLAs), Error Budgets to guarantee system reliability and availability

• Monitor key performance indicators, such as response times, error rates, and uptime to align operational performance with overarching business objectives

• Proactively identify continuous improvement opportunities, such as reducing manual effort, automation of tasks/resolutions, or decreasing production incidents

• Develop and deploy monitoring, metrics, and logging systems, and develop application dashboards

• Ensure near-zero downtime with monitoring and alerting, self-healing automation, and continuous improvement

• Provide reactive, break-fix support and communicate issue/resolution status to project team and management

• Develop subject matter expertise in assigned application domain

Requirements:

• 5-6+ years of application development experience using modern technologies and architecture

• 2+ years of Site Reliability Engineering experience

• Good understanding of at least one public cloud, preferably Microsoft Azure/Pivotal Cloud Foundry

• Strong understanding of REST APIs and how to use them in practice

• Experience with continuous integration and collaboration tools, such as Azure DevOps, JIRA, Bitbucket, GitHub, and Confluence

Estimated Salary: $130,000 - $160,000 per year

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