Care Support Specialist

2 weeks ago


Ephrata, Pennsylvania, United States Care Advantage Inc. Corporate Full time
Job Title: Care Support Specialist

Care Advantage, Inc. Corporate is seeking a highly skilled Care Support Specialist to join our team. As a key member of our care team, you will be responsible for overseeing all care support functions, working directly with clients and their families to coordinate care services.

Key Responsibilities:

  • Perform and oversee all scheduling needs for each branch office after hours and on weekends to ensure all clients' needs are met timely and accurately.
  • Work with office administration to problem-solve concerns as they arise.
  • Report concerns to office administration.
  • Field calls from clients and primary caregivers (family members).
  • Field calls from caregivers.
  • Act as a liaison, communicating between office team and clients/caregivers after hours and on weekends.
  • Respond promptly to urgent needs and communicate appropriately.

Requirements:

  • High School Graduate or G.E.D. equivalent, with two years' work-related experience.
  • Previous staffing experience preferred.
  • Attention to detail, be organized and possess strong communication skills.
  • Satisfactory reference from prior employers.
  • Customer Service and telephone experience helpful.
  • Must be able to work in the office and/or from a home with a cell phone depending on assigned shift.

About Care Advantage, Inc. Corporate:

Care Advantage, Inc. Corporate is a leading provider of home care services in the Mid-Atlantic region. We offer a competitive wage, excellent benefit package, and opportunities for professional growth and development.



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