Lead Junction Agent

1 month ago


New York, New York, United States Virgin Hotels New York Full time
Job Title: Lead Junction Agent

Join our vibrant team at Virgin Hotels New York as a Lead Junction Agent, where you will play a pivotal role in delivering exceptional guest experiences. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries, and providing top-notch customer service.

Key Responsibilities:
  • Manage front office operations, including check-in, check-out, and guest services.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and events.
  • Monitor and maintain accurate records of guest interactions, including room assignments, folios, and incident reports.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Train and mentor junior team members to ensure consistent high-quality service.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
  • 2-3 years of experience in a front office or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Proficiency in MS Word, Excel, and PowerPoint, with the ability to learn new software and systems quickly.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including vacation, sick leave, and holidays.
  • Opportunities for professional development and training, including conferences, workshops, and online courses.
  • A fun and inclusive company culture, with regular team-building events and social activities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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