Operations Support Lead

1 week ago


Washington DC USA, United States Vertex Aerospace LLC Full time
Job Summary

We are seeking an experienced Operations Support Lead to join our team in Washington DC. As a key member of our incident response team, you will be responsible for managing SLA requirements and leading a team of technical experts.

Key Responsibilities
  • Lead an incident response team in an enterprise environment
  • Manage SLA requirements on trouble tickets
  • Produce technical documents and engineering diagrams
  • Develop and maintain strong written and verbal communication skills
  • Collaborate with cross-functional teams to achieve business objectives
Requirements
  • 5+ years of experience in a similar role
  • Proven track record of successfully leading an incident response team
  • Strong understanding of Office 365 and Windows Server
  • Excellent written and verbal communication skills
What We Offer

Vertex Aerospace LLC is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to creating a diverse and inclusive work environment.



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