Center Operations Director

1 day ago

Grand Prairie, Texas, United States Equus Full time
Job Title: Center Operations Director

Equus Workforce Solutions is seeking a highly skilled and experienced Center Operations Director to oversee the day-to-day management of our workforce centers. As a key member of our team, you will be responsible for ensuring the smooth operation of our centers, supervising Center Directors, and ensuring compliance with state, federal, and company requirements.

Key Responsibilities:
  • Oversee the management of workforce centers, including supervising Center Directors and ensuring compliance with regulations.
  • Develop and implement strategies to optimize performance and customer satisfaction.
  • Coordinate program and personnel matters with designated entities, such as TWC, TDHS, TANF, etc.
  • Audit existing center systems to ensure compliance with Department of Labor (DOL), Customer, and ResCare directives.
  • Implement workforce funding source rules and regulations as set by governing agencies.
  • Responsible for staffing the workforce centers consistent with the One-Stop system's Statement of Work (SOW).
  • Cross-train staff in different functions and services of the career centers.
  • Ensure all customers, employers, job seekers, and students are served in a business, respectful, and deserving manner.
  • Ensure all areas of the Workforce Centers are operational.
  • Coordinate outreach, recruitment, and marketing of center services.
  • Ensure performance levels are met for the universal and targeted population.
  • Coordinate the flow of client services through meetings with center staff.
  • Establish new linkages with community organizations and employer networks to secure supportive services.
  • Evaluate the service delivery system and provide input and feedback to the Project Director.
  • Submit site and weekly reports in support of management goals and objectives to the Project Director.
  • Develop and deliver specific integration plans and oversee the improvement of community partnerships with a focus on employer-driven workforce systems.
  • Establish community presence and increase outreach for workforce centers by participating in workforce development committees, taskforces, and policy development boards.
  • Plan and implement actions for continuous improvement.
  • Coordinate all management aspects of personnel, finance, purchasing, facility operations, and other management issues with appropriate staff.
  • Create and implement center systems and protocols that support all aspects of expected service delivery, customer service, budget, expenditure plans, performance attainment, quality, and adherence to compliance.
  • Develop and implement survey instruments to enable evaluation and monitoring of system performance.
  • Facilitate compliance with contract provisions for each funding source.
  • Responsible for daily service delivery by ensuring resource levels are adequate.
Qualifications:
  • Bachelor's Degree preferred from an accredited college/university in management, organizational development, project management, and/or business administration.
  • Five (5) years of senior-level management experience related to human services in the for-profit, non-profit, quasi-governmental, and/or government sectors or directly related progressively responsible work experience or equivalent combinations thereof.
  • Extensive knowledge with workforce development programs (i.e., WIOA, Choices (TANF/NCP), Young Adult, SNAP, etc.).
  • Must possess and maintain a good driving record.
Additional Information:

Equus Workforce Solutions is a leading provider of workforce development services in North America. We are committed to providing a work environment in which everyone is included, treated fairly, and with respect. We are proud to be an Equal Opportunity Employer.

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