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Executive Director of Treatment Centers

2 months ago

Grand Prairie, Texas, United States American Addiction Centers Full time
Job Summary

The Executive Director of Treatment Centers is responsible for providing day-to-day leadership and operational management of the treatment center. This individual will assist with daily financial responsibilities and partner with the facility leadership team to drive key performance indicators and financial measures, as well as improve systems/processes to optimize facility performance. Consistently maintaining high quality client care is of primary concern.

Key Responsibilities
  • Provide direct supervision and daily management of the facility leadership team.
  • Motivate facility leadership team through a system of metrics and develop a culture of accountability.
  • Participate in ongoing supervision with communication with employees and ensure that their needs are met.
  • Participate in mentorship with the Group Executive Director towards overall strategic goals.
  • Prepare annual budget and prepare a strategic business plan.
  • Ensure compliance to regulatory, accreditation standards and requirements, as well as any federal, state, or local certifying and licensure bodies at each assigned facility.
  • Ensure staff in-services and training programs are implemented and followed.
  • Lead efforts to train and develop director-level staff in areas including budgeting, position control, etc.
  • Develop and maintain staff engagement and retention plans designed to maintain and/or decrease industry annual attrition at 35%.
  • Perform direct supervision through use of performance competency process and scheduled supervision.
  • Handle employee related concerns and complaints in collaboration with Regional HR Business Partners.
  • Be responsible for Physician (Provider) relations at the facility.
Service Excellence
  • Ensure day to day operations of the facility service lines with a high focus on safe staffing levels, ability to effectively treat and admit patients at all times, and a leadership structure that has adequate redundancy.
  • Enforce and monitor facility policies and procedures that prioritize the safety of all clients and staff.
  • Organize and maintain an Administrator On Call rotation to ensure 24/7 management oversight of the facility.
  • Engage and influence staff to seek the best possible outcomes by department and facility.
  • Lead Daily Flash Meeting of department leaders and weekly leadership meetings; prepare for and support Group Executive Director in Monthly Operational Report (MOR) meetings with AAC Executive Leadership.
  • Be willing to provide facility leadership at other AAC locations (or other markets) as needed, including flexibility, availability beyond normal business hours, and travel for extended periods of time, pending the market/location of need.
  • Lead and complete additional tasks and special projects as directed by the Group Executive Director or VP, Operations.
Quality and Compliance
  • Establish and maintain high patient satisfaction scores via internal measurement systems and external facility reviews.
  • Role model and foster a culture of high-performance quality and ensure constant compliance with State and federal requirements in partnership with AAC quality department.
  • Implement strategies to monitor and improve quality of care, patient safety, and patient/referral satisfaction.
  • Participate in the establishment of practices, (structures, bylaws,) policies and procedures that allow the professional staff to effectively carry out duties and functions.
  • Lead treatment program changes and developments, meet and confer with clinical team, Physicians and standing committees to formulate treatment policies and management of resources.
  • Serve as liaison with medical and psychiatric (practitioners) consultation as needed. Working to ensure quality medical care is being rendered.
  • Monitor adherence to company and department policies, procedures, practices and adherence to established KPIs, program metrics, and established strategic planning.
  • Ensure timely completion of Incident reports and reviews. Notify Group Executive Director of critical incidents in real time.
Financial Management
  • Demonstrate high fiscal responsibility with ownership over facility expenses and staffing levels.
  • In partnership with Facility Operations, Human Resources and Clinical Operations, utilize Position Control data to maintain accuracy of open requisitions, staffing levels, staffing ratios, reduce use of overtime, minimize agency use and use of stipends to drive favorable salaries/wages/benefits (SWB); build position control competency among director-level leadership and drive accountability via daily, weekly and monthly SWB budget vs. actual analysis.
  • Partner with Group Executive Director and Executive Leadership to prepare and present annual budget and strategic operating business plan.
  • Develop cost containment ideas for facility.
  • Work with Group Executive Director in recommending and ensuring regulatory staffing patterns & managing annual budget.
Growth and Development
  • Install new practices and oversee efforts toward maximizing Payor Mix, Average Daily Revenue (ADR), Average Daily Census (ADC), Length of Stay (LOA) goal attainment.
  • Consistent and purposeful interaction with AAC Call Center and Business Development Team to ensure admission and transition processes are managed effectively and accurately.
  • Weekly meetings with local Business Development representatives.
  • Identify, and partner with new local market entrants and other disruptors; understand the Facility's unique product offerings and the corresponding threats and opportunities within the Facility and local market.
  • Strengthen and prepare the operational infrastructure of the assigned facilities for future growth via organic, local, and national admissions growth.
  • Participate in public relations efforts and state/national professional organizations.
  • Ensure the referral source management process is delivered accurately and timely and participate in service recovery efforts as necessary.
Qualifications
  • Masters degree in healthcare/business administration preferred.
  • One to three years of proven success at department level management in Behavioral Healthcare preferred.
  • Demonstrated knowledge of the necessary components to deliver high quality client care.
  • Ability to enact action plans/strategies to achieve financial and operational goals.
  • Excellent leadership and communication skills with demonstrated ability to effectively lead in a fast-paced environment.
  • Knowledge of government regulations, accrediting bodies (The Joint Commission), payor requirements, and compliance requirements.
  • Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds as well as have a passion for working with at-risk, cultural and socioeconomically diverse populations.
  • Ability to anticipate, and react calmly, and lead others in crises and emergency situations.