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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States Misumi USA Full time
Job Overview

MISUMI USA is a leading provider of automated manufacturing components, and we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • Process quotations and sales orders, preparing and following up on purchase orders, and confirming ship dates and pricing.
  • Respond to customer inquiries or complaints regarding company products or services.
  • Handle inbound phone calls and queries utilizing outstanding communication skills.
  • Serve as primary customer contact and work with other internal departments to address and resolve customer inquiries and issues.

Requirements

  • 2 years of experience working directly with end customers in a fast-moving and dynamic organization.
  • Exceptional focus on meeting and exceeding customers' needs.
  • Microsoft Office Suite intermediate skills.
  • Ability to multi-task and efficiently manage time.

MISUMI USA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. complies with the California Consumer Privacy Act and other applicable privacy laws. We may collect personal information for purposes of the application and hiring process. Under the CCPA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI USA. For further information, see our full privacy policy at https://www.misumi-usa.com/privacy-policy. If you have any concerns, please send an email to privacy@misumi-usa.com.