Tech Support Analyst II

3 weeks ago


Los Angeles, California, United States CodeForce Full time
Job Description

CodeForce is seeking a talented IT Technical Support Analyst I to join our team. As a member of our IT department, you will provide technical support services and assistance to customers, perform routine information systems tasks, and support IT professionals in a centralized IT organization.

Key responsibilities include providing technical support services and assistance to customers, performing routine information systems tasks, supporting IT professionals in a centralized IT organization, troubleshooting hardware and software issues, and collaborating with team members to achieve project goals.

Requirements for this position include a high school diploma or equivalent, 2 years of experience in an information systems environment, excellent customer service skills, decision-making abilities, organizational awareness, problem-solving skills, oral communication, speaking, and writing skills, and knowledge of hardware and software troubleshooting.

Preferred qualifications include Microsoft Windows 10 installation, configuration, support, and maintenance experience, experience lifting and imaging personal computers and devices, and inventory and salvaging of equipment experience.

We offer a competitive salary, ranging from $55,000 to $65,000 per year, depending on experience, as well as comprehensive benefits, including health insurance, retirement plans, and paid time off.

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

Work Environment:

This is a full-time position working in a team-based environment. The ideal candidate will be able to work effectively in a fast-paced setting and prioritize multiple tasks simultaneously.

Physical Demands:

The ability to lift office supplies and equipment up to 20 pounds is required for this position.

Travel Requirements:

Local candidates only; travel to all Public Defender sites may be required.

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