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Service Excellence Associate
2 months ago
Role Overview: As a vital member of Mylsb, the Customer Service Associate is responsible for delivering exceptional support to our clients.
- Client Interaction: Engages with customers to address inquiries and provide assistance.
- Administrative Responsibilities: Manages various administrative duties, including the processing of forms and transactions.
- Transaction Accuracy: Ensures all customer transactions are executed with precision and professionalism.
- Communication: Answers and directs phone calls, takes messages, and disseminates information effectively.
- Inquiry Response: Addresses client questions regarding interest rates, service fees, and account details.
- Service Referrals: Guides clients towards additional banking and retail services as needed.
- Financial Balancing: Responsible for balancing the teller drawer, vault, and ATM to maintain financial integrity.
- Community Engagement: Participates in community and networking events to foster beneficial relationships.
- Additional Duties: Undertakes other responsibilities as assigned by management.
- High school diploma or equivalent is mandatory.
- Previous experience in customer service and retail is essential.
- Strong communication skills coupled with a customer-centric approach.
- Ability to manage multiple tasks and adhere to deadlines.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
