Front of House Operations Manager
5 days ago
The Assistant General Manager role at Little Ruby's Cafe in Brooklyn offers a unique opportunity to lead front-of-house operations and drive exceptional guest experiences.
About the Role:
This dynamic position involves working closely with the General Manager to oversee daily front-of-house activities, ensuring seamless service and a welcoming atmosphere. You'll interact with guests and team members to uphold our commitment to gracious hospitality while supporting strategic business goals.
Key Responsibilities- Maintain a professional appearance, setting an example for the team.
- Anticipate guest needs, delivering exceptional service that exceeds expectations.
- Ensure the cleanliness and organization of the dining area and venue meet high standards.
- Support recruitment, training, and development of front-of-house team members.
- Assist in scheduling, performance reviews, and opportunities for team growth.
- Monitor payroll and manage executive-level POS functions to ensure operational excellence.
- Analyze monthly Profit & Loss statements to inform business decisions.
- Maintain adherence to Department of Health standards, company sanitation policies, and federal regulations.
- Troubleshoot and resolve guest and employee concerns promptly.
- Oversee opening and closing procedures to ensure consistency and accuracy.
- Participate in pre-service meetings, training sessions, and departmental discussions.
- Minimum 5 years of hospitality management experience in a high-volume setting.
- Strong leadership skills with a focus on coaching, team building, and problem-solving.
- Familiarity with P&L statements, labor models, and operational systems.
- A two-year associate degree in Hospitality, Business, or related field is preferred, but equivalent experience is welcomed.
- Proficiency with Microsoft Office, POS systems, and other technology tools.
- Physical ability to perform essential job duties (e.g., standing, bending, lifting up to 50 lbs.).
- Flexible availability, including evenings, weekends, and holidays.
- Competitive salary: $80,000 - $85,000 + bonus opportunities.
- Comprehensive benefits package.
- Opportunity to be part of an exciting new venture in Brooklyn.
- A supportive team environment that fosters professional growth.
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