Fitness Team Member
5 days ago
We are seeking a highly motivated and customer-focused Weekend Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members, and promoting a Judgement Free Zone.
Key Responsibilities:- Provide exceptional customer service to members, prospective members, and guests
- Enforce the Judgement Free Zone and promote a positive and inclusive environment
- Manage front desk activities, including answering phones, checking members into the system, and handling new member sign-ups
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner
- Promote sales of tanning lotions and memberships
- Create connections with the community and promote the Planet Fitness brand
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude
- Experience in sales
- Punctuality and reliability are a must
- Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions
- High School diploma/GED equivalent required
- Must be 18 years of age or older
- CPR Certification AED/First Aid/CPR
- Continual standing and walking during shift
- Continual talking in person or on the club phone during shift
- Must be able to occasionally lift to 50 lbs
We offer a competitive hourly rate of $16.50 and a positive work environment that values teamwork and growth opportunities. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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