Retail Customer Service Representative

3 weeks ago


New Orleans LA USA, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office and Print Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our retail store.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, anticipating customer needs, and offering personalized solutions to meet their requirements.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Operations: Ensure efficient and accurate processing of customer orders, manage the production queue, and maintain a safe and clean retail store environment.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals, provide training and support, and contribute to a positive and inclusive team culture.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in a retail or customer-facing environment.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer

As a Retail Customer Service Associate at FedEx Office and Print Services, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our team. We offer competitive compensation and benefits, as well as opportunities for growth and advancement.



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