Community Experience Coordinator

4 days ago


Englewood, Colorado, United States IWG PLC Full time
About the Role

We are seeking a highly motivated and customer-focused Community Associate to join our team at IWG PLC. As a Community Associate, you will play a key role in delivering exceptional customer service and ensuring that our customers have an outstanding experience within our workspace.

Key Responsibilities:
  • Provide excellent customer service and support to our customers, responding to their queries and resolving any issues promptly and professionally.
  • Work closely with new and existing customers to understand their needs and preferences, providing personalized support and recommendations to enhance their experience.
  • Maintain accurate records of customer interactions, including feedback and complaints, and report any issues to management.
  • Assist with administrative tasks, such as processing invoices and managing customer contracts.
Requirements:
  • A minimum of 1 year of customer service experience, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic IT skills, including proficiency in Microsoft Office and other software applications.
  • Legally eligible to work in the United States.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $17.62 per hour, plus a range of benefits and perks, including:

  • A generous paid time off policy, including sick leave and vacation time.
  • 11 paid company holidays per calendar year.
  • A comprehensive health insurance plan, including medical, dental, and vision coverage.
  • A quarterly bonus program, based on individual and team performance.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.


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