Big Sky Mountain Equipment Specialist
4 weeks ago
Company Overview
Ski Butlers is a leading provider of ski and snowboard rental delivery services, operating in over 40 resorts across North America and Europe. With a strong focus on customer service and teamwork, our team is dedicated to making ski vacations convenient and enjoyable.
Salary
The estimated annual salary for this role is approximately $37,440, based on a base hourly wage of $18 and assuming full-time seasonal employment.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Ski Technician. In this role, you will be responsible for delivering ski and snowboard rentals to customers, providing on-mountain support, and picking up equipment at the end of rentals. You will work closely with our team to ensure seamless service delivery and exceptional customer experiences.
Key Responsibilities:
- Delivery: Complete scheduled and reactive ski/snowboard rental fittings while focusing on timely arrivals and effective communication.
- Support: Provide equipment support to guests within 45 minutes, ensuring their needs are met and expectations are exceeded.
- Pickup: Return equipment to the shop, sanitize, re-sticker, and tune it for its next use.
- Maintenance: Perform basic ski/snowboard tuning, waxing, and general equipment maintenance as needed.
- Customer Service: Engage with customers through phone calls, email, or in-person interactions, maintaining a positive and inviting tone.
Benefits:
- Free Big Sky Black Pass
- Free Alterra Mountain Company Employee pass
- Ability to ski every day
- Access to industry-discounted brands through ExpertVoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit with company match
About Us
Ski Butlers was founded in 2004 with a mission to make ski vacations convenient by leveraging our shared passion for the mountains. We prioritize collaboration, accountability, and fun above all else, fostering an extraordinary team culture that values employee satisfaction and growth.
Location
This role is based in Big Sky, Montana, offering the opportunity to experience breathtaking mountain landscapes and engage with a diverse community of outdoor enthusiasts.
Requirements
No prior experience is required, but a passion for skiing and excellent customer service skills are essential. Seasonal (Seasonal)
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