Ski Equipment Specialist

1 month ago


Big Sky, Montana, United States SKi Butlers Full time

Ski Butlers, the global leader in ski and snowboard rental delivery, is seeking a highly motivated Ski Equipment Specialist to join our team in Big Sky, Montana. As a Ski Equipment Specialist, you will be the face of Ski Butlers, interacting with customers daily by delivering equipment rentals to their accommodations, providing on-mountain support services, and picking up gear at the end of the rental period.

We empower our technicians to build confident decision-making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. This role offers an excellent opportunity to pursue your passion in the mountains while having fun and working as part of a dynamic team.

Key Responsibilities:

  • Delivery: Completing scheduled and reactive ski/snowboard rental fittings while focusing on three Key Customer Requirements (KCRs): On Time, Communication, and Equipment.
  • Support: Providing equipment support to guests within 45 minutes.
  • Pickup: Returning all scheduled orders to the shop, sanitizing, re-stickering, and tuning them for future use.
  • Maintaining delivery vehicle cleanliness and fuel levels.
  • Packing orders for future delivery.
  • Setting up the next shift and future team members for success.

Secondary Responsibilities:

  • Basic ski/snowboard tuning, waxing, and general equipment maintenance.
  • Making/answering customer phone calls with a positive tone.
  • Restocking delivery vehicles with extra equipment.

Benefits:

  • Free Big Sky Black Pass.
  • Free Alterra Mountain Company Employee pass.
  • Ability to ski every day.
  • Access to over 645 industry-discounted brands through ExpertVoice.
  • Discounted access to Rossignol/Dynastar/Lange equipment.
  • 401(k) benefit and match for all staff members over 18 years old.

The estimated annual salary for this position is $36,720 - $44,880, based on a 40-hour workweek and a 20-week season. We offer a fun and dynamic work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our customers. If you are passionate about skiing and snowboarding, enjoy working with people, and are looking for a challenging and rewarding career, we encourage you to apply.



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