Neurology Concierge Specialist
2 days ago
We are seeking a highly skilled and compassionate Neurology Concierge to join our team at Massachusetts Veterinary Referral Hospital in Woburn, MA. As a Neurology Concierge, you will play a vital role in providing exceptional client care and ensuring a seamless experience for our clients and their pets.
Key Responsibilities:- Provide ongoing communication with clients before, during, and after their visit to ensure their needs are met and their pets receive the best possible care.
- Monitor the callback system and respond to client messages and/or reach out to the medical team accordingly.
- Learn and understand common conditions, treatments, and medications pertaining to neurology to respond to basic client questions and provide accurate information.
- Consistently monitor the progress of the pet's appointment from check-in to check-out and provide ongoing communication to the client, keeping them informed of all activities throughout the appointment.
- Coordinate interdepartmental communications pertaining to pet status updates, changes in the treatment plan, and associated costs, and relay information to the client.
- Build and discuss financial treatment plans with clients.
- Schedule and manage the appointment schedule for each day and review upcoming appointments for the week to help the teams prepare in advance of the client's visit.
- Ensure timely receipt of rDVM medical records.
- Facilitate all client transactions related to department care.
- Assist clients with insurance claims.
- Assist the clinical team with follow-up activities, including follow-up calls and post-appointment tasks.
- Bachelor's Degree preferred, comparable work experience may be considered.
- 2+ years of veterinary or human medical work experience required.
- Hospitality experience strongly preferred.
- Must possess a high ability to multi-task, prioritize, and organize effectively.
- Comprehensive ability to speak, read, and write English and interpret technical procedures.
- Proficient with Microsoft Office suite, including Word, Excel, and Teams.
- Previous experience as a client service representative, customer service representative, or patient coordinator will be considered.
- Compensation is based on experience and skill level.
- Full-time benefits include health insurance with an optional 100% employer-paid plan, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Ethos is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
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