Service Operations Manager

6 days ago


Marquand, Missouri, United States Wildman Full time

We are seeking a highly motivated and experienced Service Operations Manager to join our team at Wildman. In this role, you will be responsible for driving execution of route development, coverage, and customer satisfaction.

About the Job

This is an exciting opportunity to work with a growing company that offers amazing benefits and employee programs. As a Service Operations Manager, you will be responsible for ensuring 100% route coverage each week for assigned Service Team and driving execution of 100% On-Time-Complete (OTC) route stops per weekly schedule.

Responsibilities
  • Ensure 100% route coverage each week for assigned Service Team
  • Drive execution of 100% On-Time-Complete (OTC) route stops per weekly schedule
  • Ensure 100% On-Time Delivery (OTD) fulfillment goals for Service Team
  • Build superior route and customer knowledge to deliver Team Service Goals
  • Manage and execute on scheduled monthly route ride-alongs
Requirements
  • High school diploma or GED equivalency certificate required
  • 1-3 years' experience in a customer-facing service-related role preferred
  • Prior route service experience a strong plus
  • Professional verbal communication skills required
  • Ability to adapt and thrive in a fast-paced environment
Benefits

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan with company match.



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