Policy Services Operations Manager
7 days ago
About DMC Insurance, Inc.:
We are seeking an experienced professional to join our Underwriting Operations team as a Policy Services Operations Manager.
Based on industry standards and market conditions, the estimated salary for this position is $65,000 - $80,000 per year.
Key Responsibilities:
- To support Underwriting with critical data necessary for their risk pricing process, you will handle various rating functions & processes.
- Initial triage of submission applications and quality review of submission entry previously entered in the clearance and reservation system.
- You will order and screen miscellaneous reports needed in the rating and underwriting processes such as D&B, motor vehicle reports, loss history reports, OSHA, SAFER, business websites, etc.
- Prepare binder letters and correspondence related to policy issuance.
- Issue policies, endorsements, collateral and all related forms in a timely and accurate fashion.
- Ensure policy transactions are rated, booked, invoiced and issued accurately, meeting the corporate time service standards.
- Create conditional, non-renewal, and/or other legal policy notices.
- Prepare requisite motor carrier filings for insured customers.
- Follow up with key stakeholders to ensure requisite signatures are received in a timely fashion.
- Respond to broker and insured customer requests for information.
- Manage customer information in multiple databases.
- Maintain, organize and update customer information files.
- Assist with monitoring central Underwriting mailboxes, including assigning work.
- Prepare underwriting documentation forms and workbooks and enter general information, including OSHA and CAB report ordering for new business and renewals.
- Support various underwriting and operations processes, including communication with outside brokers, as well as internal departments in support of the underwriting process for current and prospective clients.
- Communicate, as needed, with internal departments to answer policy questions and resolve issues.
- Identify and recommend opportunities to make processes more efficient.
Requirements:
- A solid understanding of commercial P&C policy holder services experience is required.
- Solid knowledge of ISO commercial lines policy rating and issuing transactions in corporate systems.
- Bachelor's degree preferred; relevant experience accepted in lieu of degree.
- Excellent analytical, critical thinking, time management and organizational capabilities with a strong customer service focus while building solid relationships.
- Intermediate to advanced Microsoft Office skills, including Word, Excel, Outlook, Access.
- Ability to follow protocol with an emphasis on quality, timeliness and customer service.
- Ability to learn complex rules and regulations related to motor carrier insurance.
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