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Customer Service Representative

2 months ago

Banner Elk, North Carolina, United States Fifth Third Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in Banner Elk, North Carolina. As a key member of our financial center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Deliver outstanding customer service, ensuring a positive experience for every interaction
  • Deepen relationships with customers, understanding their financial needs, and guiding them to relevant solutions
  • Provide follow-up to customer inquiries, finding solutions to address issues, and maintaining a position of trust and responsibility
  • Perform daily office responsibilities, maintaining the efficient operation of the office, and handling consumer and business customer problems with professionalism
  • Referrals: Identify customer needs, refer customers to Bankers and business partners, and build a working knowledge of Retail products and services offered
Requirements
  • High school diploma/GED
  • Ability to interact comfortably and confidently with the public
  • Knowledge of retail policies and procedures
  • Flexibility in scheduling
About Fifth Third Bank

Fifth Third Bank is proud to have an engaged and inclusive culture, promoting and ensuring equal employment opportunity in all employment decisions. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.