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Client Relations Associate
2 months ago
Salary:
Customer Experience Specialist
Location: Cameron, WI
Mosaic Technologies is committed to delivering exceptional communication solutions to families and businesses. Our core values emphasize teamwork, reliability, and innovation, making our work both challenging and fulfilling. As a leading provider of local technology services, we strive to enhance the quality of life in our communities through advanced and affordable communication offerings.
The Customer Experience Specialist plays a vital role as the main point of contact for both new and existing clients. Responsibilities include managing inbound and outbound communications, conducting cold outreach, and facilitating in-person interactions regarding service inquiries, product offerings, and fiber expansion sales. The ideal candidate will have a strong customer-centric approach, be solution-oriented, and possess the ability to effectively promote products and services tailored to customer needs.
Key Responsibilities:
- Engage with prospective clients to present our retail offerings and services.
- Inform customers about the benefits of our products and assist them in selecting the most suitable options.
- Create service orders and coordinate their fulfillment with relevant departments.
- Handle administrative tasks and manage cash transactions.
- Ensure accurate processing of daily cash receipts and verify entries for correctness.
Required Qualifications:
- High school diploma or equivalent, with 1-3 years of experience in retail, sales, customer service, or a related field.
- Genuine interest in retail products and technology.
- Demonstrated professionalism, patience, and a commitment to delivering outstanding customer service.
- Strong communication and interpersonal skills.
- Able to thrive in a fast-paced environment and adapt to evolving demands.
- Proficient in accurate and efficient data entry for customer interactions, account updates, and problem resolution.
Why Choose Mosaic Technologies?
- Comprehensive medical, dental, and vision benefits starting from day one.
- Company-sponsored life and disability insurance.
- Generous company 401(k) contributions.
- Paid holidays and personal time off.
- Opportunities for professional development and career advancement.
Mosaic Technologies is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, including minorities, women, protected veterans, and individuals with disabilities. We maintain a substance-free workplace, and candidates must successfully complete a pre-employment drug screening and background check.
