Food Operations Manager

7 days ago

Brooklyn, New York, United States Whole Foods Market Full time
Whole Foods Market: Food Operations Manager Role

We are seeking a skilled Food Operations Manager to join our team at Whole Foods Market. As a key member of our Prepared Foods department, you will be responsible for driving culinary excellence and providing exceptional hospitality to our guests.

About the Role

The successful candidate will have a combined history of professional hospitality/kitchen experience and culinary training, with a minimum of 18 months of experience in a similar role. You will be expected to lead by example, promoting a passion for food culture in the front and back of the house and consistently communicate and model Whole Foods Market's vision and goals.

Key Responsibilities
  • Culinary Excellence, Culture and Leadership
  • Drive and elevate culinary operational excellence by being a champion for food quality and promoting a passion for food culture in the front and back of the house.
  • Consistently communicate and model Whole Foods Market's vision and goals.
  • Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
  • Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Sustain an exceptional level of knowledge and awareness of competitors and industry trends.
  • Develop, mentor, motivate, and train Team Members to sustain a high performance and strong retention.
  • Establish standards of service and serve as the voice and face of Prepared Foods.
  • Food Production and Quality
  • Manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels.
  • Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
  • Ensure integrity of all menu implementations and planograms.
  • Monitor and maintain in-stock levels, execute all Prime deals, promotions, and sales driving initiatives.
  • Build strong partnerships and communication with store leadership and team Buyer.
  • Establish ownership of results, organize systematic approaches to work, and delegate responsibilities efficiently.
  • Prioritize production lists for back-of-the-house operations.
  • Ensure highest standard levels and conditions for walk-ins.
  • Ensure compliance for all signage and messaging.
  • Oversee Prepared Foods catering order fulfillment.
  • Coordinate Regional culinary tasting events.
  • Participate in inventory as needed.
  • Hospitality and Service
  • Lead by example in promoting hospitality to all Whole Foods Market guests.
  • Serve as a culinary ambassador and elevate guests' in-store experience.
  • Maintain awareness of customer flows and needs; direct Team Members as necessary to satisfy and delight customers.
Requirements
  • A combined history of professional hospitality/kitchen experience and culinary training, with a minimum of 18 months of experience in a similar role.
  • Ability to teach and develop others in a constructive and positive manner.
  • An organized and systematic approach to work, with the ability to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
  • A true passion for food.
  • Able to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills: Microsoft Office.
  • Consistent and punctual.
Working Conditions
  • Standing and walking for extended periods of time, up to 8-10 hours.
  • Bending, stooping, twisting, squatting, reaching, climbing; may require use of ladders.
  • Unassisted heavy lifting and/or assisted lifting to 50 pounds.
  • Physical dexterity; repetitive hand and arm motion - single grasping, fine manipulation, pushing, pulling.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure and work in varying temperatures: 90 degrees F.
  • Able to work in wet and dry conditions.
  • Able to use tools and equipment operational machinery.
  • Iteration of duties.
  • Able to travel for training purposes or other meetings as required.

Estimated Salary Range: $20.05 - $27.53 per hour

Benefits: We offer a comprehensive benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for these benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

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