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Customer Service Representative

2 months ago

Edwardsville, Illinois, United States GEODIS Group Full time

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a prompt and courteous manner.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and requests, ensuring accurate and efficient handling
  • Communicate with customers to understand their needs and provide solutions
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Maintain accurate records and reports of customer interactions and issues
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty

**Requirements:**

  • High school diploma or equivalent required
  • Minimum 6 months of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office and other software applications

**Working Conditions:**

This role requires the ability to work in a dynamic and fast-paced environment, with frequent interactions with customers and internal teams. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and maintain accurate records and reports.