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Customer Service Support Specialist

4 weeks ago

Greensboro NC USA, United States Brady Trane Services, Inc. Full time

Job Summary:

We are seeking a highly skilled Customer Service Support Specialist to join our team at Brady Trane Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide customer service support via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain strong relationships with customers to ensure loyalty and retention
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

Requirements:

  • 5+ years of customer service experience
  • Proficiency in Microsoft Office and Adobe Acrobat
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Why Join Us:

At Brady Trane Services, Inc., we are committed to providing exceptional customer service and building strong relationships with our customers. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.