Pharmacy Operations Manager

3 weeks ago

Livingston, California, United States Walgreens Full time
Job Description

Job Summary: We are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a Pharmacy Operations Manager, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow and a positive patient experience.

Key Responsibilities:

  • Assist pharmacists in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients.
  • Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and other health services as allowed by law.
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time and holding others accountable for efficient workflow.
  • Manage core pharmacy workflow and drive excellence in pharmacy operations, coordinating and organizing pharmacy daily schedule of activities.
  • Recommends allocation of pharmacy hours and assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
  • Manages annual inventory preparation and drives new technology/process roll out, champions change, and engages team around action planning.
  • Assures proper operation and maintenance of pharmacy department equipment and collaborates with Pharmacy Manager to ensure recordkeeping and security safeguards are in-place.
  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintains and applies knowledge of Company asset protection techniques and supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy.
  • Communicates prescription errors to the accountable pharmacist and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
  • Manages Community Outreach Portal and coordinates and assigns pharmacists to off-site immunization clinics and community events, building and sustaining relationships with retail partnerships.
  • Leads performance management of technicians, including making decisions and recommendations regarding discipline and termination, and follows constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same.
  • Accountable for technician hiring, on-boarding, training, and scheduling, monitors and holds pharmacy technicians accountable for timely training completion, and follows established policies and procedures set by the company for scheduling and training.
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements.
  • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration, maintains and enhances current knowledge and skills related to pharmacy and healthcare, and obtains necessary certifications, education credits, and training as required by the Company.
  • Follows performance improvement plans offered by Pharmacy Manager and seeks professional development by monitoring one's own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor as mentor and coach.
  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required, and participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Requirements:

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications:

  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Salary Range: $22.50 per hour - $31.00 per hour.

Benefits: To review benefits, please click here jobs.walgreens.com/benefits.

Shift: Various.

Store: Walgreens.

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