Managed Service Provider L2 IT Specialist
1 week ago
Leverage your technical expertise to excel as a key member of our managed service team, supporting clients with their IT needs from the comfort of your own home or corporate office. As an L2 Service Technician at RWK Design Inc, you will enjoy up to 50% travel for client onsite project deployment and troubleshooting.
This is an excellent opportunity for you to join a dynamic team dedicated to delivering top-notch IT services to our managed service clients. With minimal supervision, you will work closely with our IT Help Desk Team to resolve complex technology issues and provide exceptional customer support. By joining our team, you will have the chance to make a real difference in the lives of our clients and expand your skill set by working on diverse infrastructure environments.
Key Responsibilities:
- Provide expert-level support via telephone and remote access tools to troubleshoot and resolve end-user issues.
- Collaborate with team members, service coordinators, and managers to deliver seamless day-to-day activities for our partners.
- Offer comprehensive support for desktops, servers, printers, software, and networking solutions.
- Manage and complete tasks assigned through our cutting-edge help desk ticketing system.
- Configure, repair, and deploy IT equipment as needed, including monitors, desktops, laptops, mobile phones, and desk phones remotely or on-site at partner locations.
- Document processes and update existing documentation to ensure consistency and accuracy.
- Prolifically support Microsoft-related products: Active Directory, Office 365, Teams, SharePoint, and MS Office suites.
- Effectively support remote access solutions: VPN, Citrix Remote Access, Windows Terminal Server.
- Provide robust mobile phone support: Apple iPhone IOS and Android for connection and setup with email and other user requirements.
Salary Range: $80,000 - $120,000 per year based on qualifications and experience.
Requirements: Minimum five years of relevant work experience, demonstrated ability to function effectively independently and within a team, positive attitude with effective written and verbal communication skills, ability to deliver highly technical information to less technically savvy individuals, sound judgement, good listening skills, strong problem-solving techniques, attention to detail, strong time management skills, and experience working in a managed service or outsourced service environment.
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