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Payments Analyst
2 months ago
We are seeking a highly skilled Payments Analyst to join our team at Bally's Corporation. As a Payments Analyst, you will play a critical role in ensuring the smooth operation of our online payment systems, ensuring that our customers can deposit and withdraw funds in a timely, secure, and seamless manner.
Key Responsibilities- Monitor Payments: Detect and investigate suspicious or unexpected payment activity, troubleshoot problems, and resolve issues in a timely manner.
- Payment Provider Liaison: Establish and maintain strong relationships with payment providers to resolve operational and customer queries.
- Testing and Quality Assurance: Support the testing of new payment solutions to ensure they meet our high standards.
- Customer Support: Respond to and resolve customer payment-related queries in a professional and timely manner.
- Chargeback Analysis and Dispute Management: Analyze and resolve chargebacks and disputes in a fair and efficient manner.
- Process Improvement: Identify opportunities to improve our payment processes, enhancing the customer experience and reducing risk.
- Collaboration and Communication: Work closely with key stakeholders, including Compliance, KYC, Fraud, Risk, AML, and Customer Support teams, to ensure alignment of processes and clear communication.
- Flexible Working: Be available to work flexible hours, including weekends, to support business needs.
- Experience with MS Office Tools: Proficiency in MS Excel and other MS Office tools.
- Customer Service and Communication Skills: Excellent verbal and written communication skills, with experience in customer service.
- Online Sports Betting and Casino Experience: Experience working in the online sports betting and casino industry.
- Judgment and Decision-Making: Strong judgment and decision-making skills, with the ability to make rational and balanced decisions.
- Critical Thinking: Excellent critical thinking skills, with the ability to analyze complex information and make informed decisions.
- Fast-Paced Environment: Experience working in a fast-paced and challenging environment.
- Online Payments or Banking Experience: Experience working with online payments or banking systems.
- Knowledge of Online Gaming Payments and AML Processes: Knowledge of online gaming payments and AML processes.
- Education and Language: Bachelor's degree preferred, but commensurate experience considered. Fluency in English and Spanish (preferred).
- Competitive Salary: $55,000 - $58,000 per year.
- Benefits Package: Comprehensive benefits package, including annual vacation, annual bonus, 401K program, health insurance, and home office allowance.
At Bally's Corporation, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do:
- Always Ready: Embracing change, adapting, and doing what it takes to delight our customers.
- You Make the Difference: Believing that our employees are the key to delivering an exceptional customer experience.
- All One Team: Looking out for each other, respecting diversity, and connecting through a common purpose.
- Learning Every Day: Showing constant curiosity and a drive to learn from successes, mistakes, new experiences, and the people around us.
- Love to Lead: Thinking differently, seeking innovation, and always looking for ways to raise our game.
We are committed to promoting equal opportunities in employment and working conditions. We believe passionately that employing a diverse workforce is central to our success, and we encourage a culture where everyone can be themselves at work.
Flexible WorkingWe champion hybrid working, offering a flexible blend of working in the office and from home to support our employees' needs and well-being.
