Slot Machine Service Representative

1 week ago


Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time
Job Overview

Position Summary

The Slot Machine Service Representative plays a crucial role in assisting the Floor Supervisors with various operational tasks. This position involves actively engaging with guests in the casino area, providing support for Slot machine users by handling winning voucher tickets, facilitating change for players, and offering guidance on game rules and general inquiries. Additionally, this role includes managing jackpot payouts and performing minor operational and guest service maintenance on machines.


Key Responsibilities

  • Manage cash banks and ticket transactions.
  • Assist in the verification and disbursement of W2G jackpot payments.
  • Provide change for players as needed.
  • Offer clear instructions for Slot gameplay.
  • Foster positive relationships with the public and employees by delivering friendly service and being attentive to player needs.
  • Immediately report emergencies, including intoxicated or disruptive individuals, to the supervisor.
  • Identify and report malfunctioning Slot machines, placing an "out of order" notice on affected units.
  • Ensure a clean and safe environment for guests.
  • Process jackpot payments efficiently.
  • Perform other assigned duties as required.

Qualifications

  • A high school diploma or equivalent is required, along with a minimum of one (1) year of experience in Slot operations in a comparable role.
  • Comprehensive knowledge of all casino Slot machines and games is essential.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division, are necessary for the role.
  • Ability to balance cash banks accurately.
  • Possession or the ability to obtain a valid Casino Service Registration in New Jersey is required.

#indeedAC



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