Executive Retail Store Manager

2 days ago


Fountain Hills, Arizona, United States Leslie's Inc Full time
Job Overview

As a key member of the Leslie's Inc team, the General Manager - Retail Store will be responsible for overseeing the performance of a retail store to ensure it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives.

Key Responsibilities
  • Grow and manage sales plans, profit margins, payroll, and all controllable expenses.
  • Effectively execute all company-developed programs.
  • Hire proficient applicants with the right competencies and experience, train and develop them in all required training programs, and establish the expectation of providing excellent customer service and a great place to work through personal example and expectation.
Performance Objectives
  • Meet or exceed sales budget.
  • Meet or exceed EBITDA/SOC goal.
  • Meet or exceed labor rate goal.
  • Achieve shrink percent of.4% or better.
  • Meet or exceed your gross margin budget for the fiscal year.
  • Meet or exceed APC goal.
  • Drive customer count increase over last year.
  • Meet or exceed Mystery Shop goal of 95%.
Leadership Qualities
  • Ability to hire 'A Players' - Sources, selects, and sells 'A Players' to join the company.
  • Efficiency - Able to produce significant output with minimal wasted effort or supervision.
  • Organization & Planning - Plans and organizes in an efficient manner.
  • Industry knowledge - Highly knowledgeable of the business, products, and competitors.
  • Customer service mindset - Understands the customer, is focused on providing superior customer service.
  • Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
  • Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
  • Intelligence - Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
  • Analytical skills - Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
  • High standards - Expects personal performance and team performance to be nothing short of the best.
  • Attention to detail - Does not let important details slip through the cracks or derail a project.
  • Proactivity - Acts without being told what to do. Brings new and visionary ideas to the company.
  • Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
  • Honesty/integrity - Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
  • Creativity/innovation - Generates new and innovative approaches to problems.
  • Positive attitude/enthusiasm - Exhibits passion and excitement over work. Has a can-do attitude.
  • Work ethic - Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
  • Communication - Speaks and writes clearly, articulately, and diplomatically without being overly verbose or talkative.
  • Teamwork - Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
  • Flexibility/adaptability - Adjusts quickly to changing priorities. Copes effectively with complexity and change.
Qualifications
  • Successful completion of all training modules inclusive of GMIT and Talent Platform training.
  • Ability to achieve placement in the succession program.
  • Excellent communication skills, and proficiency with computers.
Benefits
  • Competitive compensation.
  • Extensive paid training.
  • Comprehensive and flexible suite of benefits package.
  • 401K with company match.
  • Team member discounts.
  • Rewards for top performers.
  • Career advancement opportunities.


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