Assistant General Manager

3 hours ago


Columbia, South Carolina, United States Real Equity Management Full time
Job Title: Assistant General Manager

We are seeking a highly motivated and experienced Assistant General Manager to join our team at The TownePlace Suites by Marriott in Columbia. As a key member of our management team, you will be responsible for assisting the General Manager in directing all operational activities and departments in the hotel.

Key Responsibilities:
  • Assist the General Manager in overseeing all operational activities and departments to maximize revenue and deliver exceptional guest experiences.
  • Develop and implement training programs for associates to improve performance and motivation.
  • Encourage staff to resolve guest and associate-related concerns in a timely and professional manner.
  • Set clear expectations for team members and communicate goals and results.
  • Address customer complaints and resolve problems in a timely and effective manner.
  • Lead revenue management efforts to ensure room occupancy and Average Daily Rate objectives are met.
  • Assist in developing and implementing goals, policies, and procedures for the hotel.
  • Assist the General Manager with budgeting and capital expenditure planning.
  • Assist with sales, marketing, and networking efforts as directed.
Requirements:
  • Bachelor's degree in Hospitality Management or related field.
  • 1+ year experience in a customer-facing position at a similar hotel environment.
  • Previous experience in a lead hotel position or AGM experience.
  • Outgoing personality with exceptional customer service skills.
  • Ability to work flexible hours and/or overtime as required.


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