Client Relations Specialist
2 weeks ago
Job Summary
Innova Solutions is seeking a skilled Client Relations Specialist to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for delivering high-quality service, resolving issues, and maintaining accurate records.
Key Responsibilities
- Provide quality customer service and support through phone interaction, problem resolution, and account transaction processing.
- Execute tasks in a timely and accurate manner, demonstrating a strong understanding of business operations and customer needs.
- Offer product knowledge and technical assistance as required, responding to customer inquiries and resolving errors in customer accounts.
- Maintain correspondent accounts in accordance with regulations and policies, ensuring compliance and minimizing exposure.
- Enter information into a computerized database and communicate any issues to management.
Requirements
To succeed in this role, you must be able to perform each essential duty satisfactorily. This includes responding to customer inquiries, recording details, and helping resolve complicated complaints. You will also coordinate and expedite customer inquiries to other departments for resolution.
About Innova Solutions
We are a dynamic company committed to delivering exceptional service to our clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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