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Customer Engagement Specialist

2 months ago

Cleveland, Ohio, United States JACK Entertainment Full time
Key Responsibilities
  • Exemplifies outstanding customer service by adhering to established service standards.
  • Maintains a positive demeanor, fostering an energetic atmosphere with each guest interaction.
  • Encourages a celebratory environment, recognizing and sharing in guests' successes.
  • Welcomes guests with a friendly greeting, ensuring they feel valued and informed.
  • Proactively identifies guest needs and delivers prompt, seamless service.
  • Regularly checks in with guests to ensure satisfaction and addresses any service issues effectively.
  • Promotes loyalty programs and membership benefits to enhance guest engagement.
  • Thanks guests for their patronage with a warm farewell.
  • Handles currency exchanges and ensures accurate transactions at assigned service points.
  • Processes hand-paid jackpots and manages slot data efficiently, coordinating with appropriate personnel.
  • Issues pari-mutuel tickets and credit vouchers, ensuring accurate payouts and redemptions.
  • Conducts thorough verification of funds at the start and end of each shift.
  • Maintains accountability for all financial transactions through meticulous documentation.
  • Encourages positive interactions among guests and team members consistently.
  • Creates an enjoyable and entertaining environment through exceptional service delivery.
Skills and Qualifications
  • Proficient in basic English.
  • Strong mathematical abilities.
  • Excellent interpersonal and teamwork skills.
  • Basic computer literacy, including familiarity with word processing and spreadsheet software.
  • Ability to manage multiple tasks efficiently.
  • Demonstrates high accuracy and efficiency in all tasks.
  • Strong organizational skills for managing cash, chips, and documentation.
  • Comfortable working in close quarters with the same team for extended periods.
  • Flexible schedule, including availability for weekends and holidays.
  • Ability to work independently and take initiative.
  • Capable of standing, sitting, or walking for extended periods.
  • Handles conflicts calmly and rationally.
  • Able to navigate all areas of the property, including stairs and escalators.
  • Physically capable of lifting up to 50 lbs and performing various physical tasks.
  • Responsive to visual and auditory signals.
  • Possesses the manual dexterity required for operating office equipment.
  • Can work in environments with varying levels of noise and light.
  • Available for varied shifts, including weekends and holidays as necessary.
  • Skilled in managing multiple projects and adapting to changing priorities.
  • Effective verbal communication skills.
  • Competent in reading, writing, and understanding English.
Education and Experience
  • At least 6 months of experience in cash handling.
  • A minimum of 1 year in a customer service role.
  • Previous experience in detail-oriented tasks is preferred.
Licensing Requirements
  • Must obtain a license from the Ohio Lottery Commission.