Field Service Operations Specialist

6 days ago


Boston, Massachusetts, United States OPEX Corporation Full time
Job Overview

OPEX Corporation is seeking a highly skilled Field Service Operations Specialist to join our team in Columbia, SC and surrounding areas. This role involves providing top-notch customer service by troubleshooting and resolving technical issues at client sites.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.

Key Responsibilities
  • Maintain and repair mail opening and document scanning equipment to ensure optimal performance.
  • Install and configure new equipment for clients.
  • Collaborate with customers to identify and resolve technical problems.
  • Document field service activities and submit reports as required.
  • Communicate effectively with customers and management regarding repairs and equipment performance.
  • Analyze and correct equipment performance issues in collaboration with management and other personnel.
  • Submit weekly timecards and expense reports online.
Requirements
  • A minimum of an Associate's degree in Electronics or equivalent hands-on experience.
  • Excellent customer service skills and the ability to work independently.
  • Possession of a valid driver's license, insurance, and a reliable vehicle.
  • Familiarity with various hand tools (e.g., screwdrivers, hex wrenches, pliers).
  • Experience in Auto Mechanics is a plus.
  • Ability to lift at least 25 pounds independently and maneuver job sites efficiently.
Benefits
  • We offer a comprehensive benefits package, including medical, dental, and vision coverage with low employee contribution rates.
  • Paid holidays and a generous PTO allowance.
  • A 401(k) plan with matching and profit-sharing contributions.
  • Basic life insurance and short-term/long-term disability coverage.
  • Tuition reimbursement available for eligible employees.


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