Patient Assistance Specialist

4 weeks ago


Lynchburg, United States Johnson Health Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Assistance Specialist to join our team at Johnson Health Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support in a fast-paced office setting.

Key Responsibilities
  • Communicate Effectively: Communicate with patients in a courteous and professional manner, both in person and over the phone, to ensure their needs are met.
  • Patient Scheduling: Check in patients for appointments, verify demographic information, and notify nursing staff and providers of patient arrivals.
  • Insurance Verification: Facilitate insurance verification, copy insurance cards, and contact the billing specialist as needed.
  • Administrative Tasks: Scan immunization records, check out patients, schedule follow-up appointments, and print patient visit summaries.
  • Financial Transactions: Collect co-payments, apply payments to patient accounts, and balance cash drawers.
  • Team Collaboration: Participate in daily huddles and team meetings to communicate and collaborate on patient issues and needs.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance patient care and office efficiency.
Requirements
  • High School Diploma: A high school diploma or equivalent is required.
  • Medical Office Experience: Some medical office experience is preferred.
  • Leadership Experience: A minimum of 9 months of experience at Johnson Health Center and some experience leading a team of 4-10 people is required.
  • Technical Skills: Working knowledge of MS Office products and ability to learn electronic medical records is necessary.
  • Communication Skills: Excellent oral and written communication skills are required.
Working Environment

Our office is a fast-paced environment with frequent travel to other offices. The ideal candidate will be able to lift up to 25 pounds occasionally and work in a standing position for extended periods.



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