Customer Service Representative

8 hours ago

Alexandria, Virginia, United States Safelite Group, Inc. Full time
Unlock Your Potential

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team as a Customer Advocate at Safelite Group, Inc.

About the Role

As a Customer Advocate, you will be the first point of contact for our customers, providing a memorable experience through every interaction. Your responsibilities will include managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails. You will be an organized and energetic professional who can think on their feet and provide creative solutions to customer concerns.

What We Offer

Competitive weekly base pay starting at $21/hour
A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days
Up to $5,250 annually in tuition reimbursement
Paid training and all the tools and resources you'll need to be successful

What You'll Do

Welcome in-shop customers and resolve customer concerns quickly and efficiently without breaking a sweat, often coming up with creative solutions
Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills
Review orders from the national contact center and manage dealer part orders and special accounts
All other duties as assigned

What You'll Need

High School Diploma/GED/Equivalent required
Experience: 1-3 years telephone operations or business administration experience required
Ability to provide world-class customer service in a changing, fast-paced operation
Present a professional appearance and wear personal protective equipment
Ability to travel up to 10%

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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