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Clinical Operations Coordinator

2 months ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Coordinator to join our team at Northwestern Memorial Healthcare. As a Clinical Coordinator, you will play a critical role in facilitating an interdisciplinary approach to patient care, patient flow, staffing, resource utilization, and problem-solving on a given shift.

Key Responsibilities
  • Facilitate Unit Operations: Ensure that unit operations are conducted in accordance with policy, procedure, and regulatory requirements.
  • Coordinate Staffing Assignments: Coordinate unit-based staffing assignments on a shift basis to achieve high-quality and cost-effective care.
  • Direct Patient Care: Direct patient care provided by staff nurses and support personnel for a specific shift.
  • Champion New Initiatives: Champion new initiatives and help in unit/departmental or hospital-wide committees/task forces.
  • Communicate Effectively: Communicate directly with patients and significant others about nursing care.
  • Implement Action Plans: Implement appropriate action plans to provide safe, quality, and efficient care.
  • Ensure Patient Safety: Ensure the safety and security of patients, significant others, and staff.
  • Provide Direct Patient Care: Provide direct patient care.
Additional Functions
  • Clinical
    • Demonstrate Clinical Competence: Demonstrate clinical competence.
    • Assess Patient Needs: Perform ongoing assessment of assigned patients and their significant others' biopsychosocial and learning needs.
    • Implement Interventions: Implement appropriate actions to respond to needs of patients and their significant others.
    • Monitor Patient Progress: Monitor and document the patient's response to therapeutic interventions and progress toward outcomes.
    • Ensure Cost-Effective Care: Demonstrate a patient-first and cost-effective approach to patient care in terms of equipment, staff, supplies, and all other resources.
    • Quality Improvement: Ensure that quality improvement activities are completed for the assigned shift.
    • Critical Situations: Assess and intervene in critical situations involving patients, staff, and visitors and consult with manager or administrator for guidance as needed.
  • Professional
    • Exemplify Professional Image: Exemplify a professional image in appearance, manner, and presentation.
    • Advocate for Patients: Be an advocate for patients and their significant others, coworkers, the community, and the nursing profession.
    • Accountability: Consistently demonstrate accountability.
    • Compassion: Consistently demonstrate compassion to internal and external customers.
    • Nursing Professional: Be a dynamic representative of the nursing profession in internal and external forums.
    • Decision Making: Integrate theoretical knowledge base and clinical expertise in decision making.
    • Regulatory Requirements: Assume responsibility for meeting regulatory and other mandatory requirements.
    • Personal Development: Assume responsibility for personal development plan and education/certification related to clinical specialty area.
  • Leadership
    • Organizational Culture: Act in accordance with organizational culture; understand how own work team affects others in the organization and know when to escalate an issue, problem, or decision.
    • Environment: Ensure that the environment is clean, attractive, safe, and free from hazards for patients, staff, and visitors in accordance with regulatory requirements.
    • Operational Changes: Analyze patterns of daily activities and recommend operational/program changes as needed.
    • Staffing Needs: Anticipate staffing needs for subsequent shifts and make necessary arrangements for coverage.
    • Efficient Use of Time: Assume responsibility for efficient and effective use of time and effort of all staff.
    • Interdepartmental Communication: Facilitate effective interdepartmental communication of incidents with appropriate personnel (manager, administrator, medical staff, etc.).
    • Philosophy and Objectives: Promote philosophy and annual implementation plan objectives of Northwestern Memorial Healthcare.
    • Communication and Cooperation: Provide a milieu conducive to communication and cooperation among patients, staff, and visitors.
    • Key Issues and Trends: Identify and communicate key issues and trends to managers and make recommendations for improvement on an ongoing basis.
    • Budgetary Issues: Provide input to manager on budgetary issues, particularly staffing and cost containment strategies.
    • Departmental Relationships: Establish relationships across departments to optimize patient care.
  • Education
    • Staff Development: Assess and communicate staff development needs to manager.
    • Orientation: Orient staff to Clinical Coordinator and Charge role.
    • Resource: Serve as a resource for staff.
    • Unit Orientation: Contribute to unit orientation.
  • Research
    • Research Activities: Ensure that research activities are completed for an assigned shift.
    • Nursing Research: Participate in nursing research activities.

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.