Patient Service Representative

1 week ago

Fair Lawn, New Jersey, United States Summit Health Inc Full time
About Our Company

We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services. Our multispecialty and urgent care providers serve millions of patients across traditional practices, homes, and virtually through our operating companies.

Job DescriptionEssential Job Functions:
  • Greet patients, families, and visitors in a friendly, professional manner and direct them accordingly.
  • Maintain efficient patient flow through the registration process and provide excellent customer service.
  • Answer phone calls promptly, direct calls appropriately, take accurate messages, and deliver them to the right individual.
  • Inform patients of delays in physician schedules, assist with patient comfort, and update the electronic health record (EHR) to reflect accurate primary care physician (PCP) information.
  • Post self-pay charges, collect payments, and provide patients with receipts. Accurately reconcile daily payments and billing slips.
  • Open and close batches properly, reconcile collections, prepare deposits, and document corrections.
  • Scan insurance cards, process verifications using the online system, and update patient accounts.
  • Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
  • Schedule appointments accurately, using waitlists when applicable, and confirm future appointments as needed.
  • Schedule and enter orders for diagnostic tests and procedures, following all appropriate workflows.
  • Initiate authorization requests and work cooperatively with patient care resources and clinical staff to ensure timely pre-authorizations.
  • Complete referrals according to departmental guidelines and enter them into the appropriate system.
  • Enroll patients in the patient portal and update lab, imaging, and pharmacy information.
  • Perform screenings as applicable and arrange specific patient services, such as ASL interpreters and transportation.
  • Effectively communicate problems, concerns, or issues to the Office Supervisor/Manager promptly.
  • Actively participate in pilot programs and perform patient outreach for annual wellness visits and quality lists.
  • Manage the Department Staff Inbox and patient ticklers, portal requests, and online scheduling requests.
  • Complete letters as assigned, including no-show/late cancellation and return-to-work/school notifications.
General Job Functions:
  • Perform various clerical duties, such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrate flexibility with various work schedules, cover for other staff when asked, and cover other office locations.
  • Demonstrate the ability to follow downtime procedures adequately.
  • Perform other job duties as required.
Physical Job Requirements:
  • Pushing and pulling, taking frequency and weight into consideration.
  • Physical strength to lift heavy objects, carts, or items, taking frequency and weight into account.
  • Physical mobility, including movement from place to place on the job, taking distance and speed into consideration.
  • Dexterity of hands and fingers.
  • Balance during climbing, bending, and/or reaching.
  • Endurance, including continuous typing, prolonged standing/bending, and walking.
Environmental Risks:
  • Chemicals, chemotherapy, and fumes.
  • Loud noises.
  • Vibration.
  • Extreme temperatures.
  • Confined spaces.
  • Allergens: dust, mold, and/or pollen.
  • Magnetic fields.
  • Radiation.
  • Sharps.
  • Latex.
  • Combative patients/visitors.
Blood-borne Pathogens:
  • Exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.
  • Contact with patients or patient specimens is possible.
  • Unplanned or unexpected exposure.
Education, Certification, Computer, and Training Requirements:
  • High School Graduate or GED required. Associate Degree preferred.
  • Previous PSR experience preferred.
  • Ability to communicate in English, both orally and in writing.
  • Must have excellent customer service skills.
  • Must have the ability to organize and perform multiple tasks in a timely manner.
  • Knowledge of medical office and terminology preferred.
  • Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows-based environment preferred.
  • Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Travel:
  • Ability to commute to satellite offices as needed.

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